Return policy

Welcome to our store! We stand behind the quality of our wall fans. If you need to return an item, please review our guidelines below to ensure a smooth process:
30-Day Return Window
You have 30 days from the date your package was delivered to request a standard return. To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and completely packed within its original manufacturing boxes and protective packaging inserts. You will also need the receipt or proof of purchase.
How to Start a Return
To initiate a return, please contact us at clearwatertradingcorporation@gmail.com.
  • Important: If your return is accepted, you will be responsible for arranging your own shipping carrier service and purchasing the return shipping label.
  • All physical returns must be shipped to our designated receiving address:
    Clearwater Trading Corporation
    2005 N. Prospect Ave, #1142
    Champaign, IL 61822
    United States
  • Items sent back to us without first requesting a return will not be accepted.
Restocking Fee
To cover warehouse receiving, product testing, and safety inspections for large-scale items, a 15% restocking fee will be deducted from your final refund amount on all accepted buyer's remorse returns.
Damages, Defects, and Order Issues
Please inspect your package immediately upon delivery. If your fan arrives physically damaged from transit, has a mechanical defect, or if you receive the incorrect SKU, contact us at clearwatertradingcorporation@gmail.com within 48 hours. Please include clear photos of the shipping box and the product so we can evaluate the issue and make it right. For verified transit damage or factory defects, we will issue a prepaid carrier label and dispatch a replacement unit at no cost to you.
Non-Returnable Items & Exchanges
Unfortunately, we cannot accept returns or offer refunds on sale items, clearance items, or digital gift cards.
The fastest way to ensure you get the product you want is to complete the standard return process for your current item. Once your return is received and accepted, you can make a completely separate purchase for the new SKU on our website.
Refunds
We will notify you via email once we have received and inspected your returned package at our facility, and let you know if the refund is approved or denied. If approved, the restocking fee will be deducted, and your remaining balance will be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and physically post the credit to your account.
If more than 15 business days have passed since we approved your return and you have not received your credit, please contact us immediately at clearwatertradingcorporation@gmail.com.