Shipping Policy

Welcome to our store! We look forward to delivering your items quickly and safely. To ensure the fastest possible delivery times, our inventory is managed across a network of fulfillment facilities, and orders are dispatched based on specific SKU availability.

Please review our processing and delivery timelines below:

Processing & Handling Times

Because our catalog features specialized, large-scale items, all orders undergo an inspection and packing period before dispatch:

  • Orders are processed, packed, and dispatched from our fulfillment facilities within 1 to 2 business days.
  • Split Shipments: Because fulfillment is split among specific SKUs, orders containing multiple items may occasionally ship from different facilities. If this applies to your order, your items may arrive in separate boxes, and you will receive individual tracking numbers for each package.

Domestic Shipping Methods & Transit Times

We ship exclusively to the contiguous (mainland) United States. To guarantee safe and reliable transit for our wall fans, we utilize a premium flat-rate shipping model:

  • Standard Delivery: All orders are shipped via UPS Ground and typically arrive within 3 to 7 business days once dispatched.
  • Exclusions: Due to the size, weight, and specialized freight requirements of our wall fans, we cannot ship to Alaska, Hawaii, P.O. Boxes, U.S. Territories, or military addresses (APO/FPO). Any orders placed with these destination types will be automatically canceled and fully refunded.

Order Tracking

The moment your package leaves one of our facilities, an automated shipping confirmation email containing your UPS tracking number will be sent to your inbox. If your order was split into multiple packages, you will receive tracking links for each box. Please allow 24 to 48 hours for the carrier network to update the physical tracking information.

Undeliverable Packages & Missing Shipments

Please ensure your delivery address is entered accurately at checkout. We are not responsible for packages delivered to incorrectly provided addresses. If your tracking states "Delivered" but you cannot locate your package, please contact UPS directly to open a standard trace investigation.